What We Do
Vendor Selection
Vendor Selection
The Multnomah Group has developed a vendor search process designed to match the specific needs of our clients with vendors in the marketplace. This process includes:
- Interviews with the vendor selection committee to determine the search objectives
- Development of a Request for Proposal (RFP)
- Release of RFP to pre-qualified vendors
- Management of vendor inquiries
- Comprehensive vendor profiles and comparative analysis report on the vendor proposals submitted, including projection of current and proposed fees
- Recommendation of finalists
- Interviews with the finalists
- Site-visits to the finalists’ operation centers
- Recommendation of vendor(s)
- Comprehensive implementation support
Throughout the vendor search process we evaluate potential vendors based on the following attributes:
Experience & Reputation
- Size & depth of resources
- Industry tenure
- Reputation
- Retention
- Recent organization changes
- Pending litigation
Client Service Model
- Service team structure
- Qualifications & training
Client Service Levels
- Responsiveness
- Transactional processing
- Service guarantees
- Measurements & reporting
Technology
- Plan sponsor website
- Participant website
- Enhancements
Education, Enrollment & Communications
- Education team structure
- Education planning
- Savings analysis tools
- Customization capabilities
- Depth of service
- Measurements & reporting
Call Center/Voice Response System
- Ease of use
- Responsiveness
- Depth of service
